Premium memberships grant digital access (contact views, messaging limits, visibility tools, etc.) for a fixed period. Delivery begins immediately upon successful payment activation.

• Duplicate charge or technical failure where service was not activated — full refund after verification.
• Unauthorized payment reported within 7 days with supporting evidence — investigated case-by-case.
• Refund requests for change of mind are generally not accepted once premium features have been used (e.g., contact revealed, messages sent using premium quota).
• Where mandated by applicable consumer protection law, statutory rights remain unaffected.

• Substantial use of premium benefits during the plan period.
• Account termination for Terms violations or fraud.
• Failure to find a match or dissatisfaction with other members' conduct.
• Partial unused days after voluntary cancellation mid-term, unless required by law.

1. Email forever.partner.team@gmail.com or raise a ticket under Help & Support within 7 days of purchase (or as required by law).
2. Include registered email, payment reference/order ID, and reason.
3. We respond within 5 business days; approved refunds are processed to the original payment method within 7–14 business days depending on your bank/payment provider.

Filing a false chargeback may result in immediate account suspension and recovery of amounts owed. Contact us first so we can resolve legitimate issues.

You may stop using premium features; paid periods remain active until expiry unless a refund is approved. Auto-renewal, if offered, can be disabled before the renewal date in account or payment settings.